Privacy Policy

Welcome to Oneskai ("Oneskai", "we", "us", or "our"), a brand operated by Zothenix Innovations Private Limited, formerly known as TechGenyz Software Private Limited. We are an India-based digital marketing and strategic consulting agency serving a global clientele. We are deeply committed to safeguarding the privacy and integrity of the personal data of our website visitors, clients, and partners.

This Privacy Policy outlines our comprehensive standards for data protection, detailing how we collect, process, share, and protect your personal information. By accessing our website or utilizing our services, you expressly acknowledge and consent to the data practices described in this policy, which complies with the Information Technology Act, 2000 (India), the IT (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and incorporates principles from global data protection regimes including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

To provide cutting-edge digital marketing services, strategic insights, and an optimized user experience, we systematically collect various categories of information:

• Personally Identifiable Information (PII): Data you voluntarily provide when initiating contact, requesting growth audits, subscribing to newsletters, or engaging our services. This includes, but is not limited to, your full name, business email address, job title, company name, corporate affiliation, phone number, and website URLs.
• Automated & Technical Data: Information captured automatically when you navigate our site via cookies, log files, and web beacons. This includes your Internet Protocol (IP) address, browser type and version, operating system, geolocation data, referring/exit pages, date/time stamps, and clickstream behavior.
• Client Operational Data: Confidential information strictly necessary for fulfilling our marketing mandates. This encompasses advertising account access credentials, API keys, CRM databases, customer lists, and proprietary performance metrics shared under explicit service agreements.

As a performance-driven marketing agency, leveraging data analytics is fundamental to our operations. We utilize advanced tracking and data management frameworks:

• Analytics & Performance: We employ specialized analytics tools, prominently Google Analytics 4 (GA4), to monitor site stability, traffic pathways, and user engagement metrics. These tools deploy cookies and similar tracking mechanisms to compile aggregated, anonymized behavioral data.
• Advertising & Remarketing Pixels: We may integrate third-party pixels (such as Meta Pixels, LinkedIn Insight Tags, and Google Ads Conversion Tracking). These technologies permit us to measure campaign efficacy, attribute conversions, and serve targeted, personalized remarketing advertisements across external platforms.
• Internal CRM Processing: Information submitted via our site is securely ingested into our Customer Relationship Management (CRM) infrastructure. This systematic data storage enables us to track lead progression, maintain organized communications, and deliver tailored sales and service support.

You reserve the right to configure your browser settings to refuse cookies or issue alerts when cookies are being transmitted. However, disabling such technologies may impact the functionality and personalized experience of our website.

Oneskai processes your personal information grounded on legitimate domestic and international business interests, contractual necessity, and explicit consent where required:

• Execution of Services: Facilitating the delivery, optimization, and reporting of SEO, PPC, social media management, and content strategies.
• Business Customization: Tailoring our website interface, marketing outreach, and strategic proposals to align with your specific industry vertical and enterprise requirements.
• Official Communications: Disseminating requested growth audits, industry reports, administrative notices, and periodic marketing bulletins. You maintain an absolute right to opt-out of promotional communications at any juncture.
• Service Improvement & Security: Conducting data-driven analysis to refine our proprietary methodologies, enhance service performance, and actively monitor for fraudulent activity or security vulnerabilities.

We unequivocally do not sell, rent, or trade your personal data to unaffiliated third parties for their independent marketing objectives.

Information may be disclosed under the following strictly defined paradigms:

• Trusted Processors: We engage reputable third-party vendors to facilitate critical operations (e.g., scalable cloud hosting providers, secure CRM systems, email delivery networks, and payment processors). These entities are contractually mandated to maintain stringent confidentiality and security protocols mirroring our own.
• Legal & Regulatory Compliance: We reserve the right to disclose personal data when legally compelled to do so by subpoenas, court orders, or governmental investigations, or when necessary to protect our legal rights, investigate fraud, or defend against legal claims, adhering to the jurisdiction of Indian courts.
• Business Transfers: In the event of a merger, acquisition, corporate restructuring, or asset sale involving Zothenix Innovations Private Limited, personal data may be transferred as an organizational asset, subject to ongoing adherence to this Privacy Policy.

We implement commercially reasonable architectural, technical, and organizational measures—including encryption, firewalls, and restricted access controls—to mitigate the risks of unauthorized access, accidental loss, alteration, or disclosure of your personal data.

We retain your personal information strictly for the duration necessary to fulfill the operational purposes detailed in this policy, comply with mandatory legal, tax, or accounting requirements, and resolve active disputes. Upon expiration of the respective retention period, or upon a verified deletion request, your data will be securely purged or anonymized.

Recognizing the global nature of our clientele, we strive to respect universal data privacy principles. Subject to your residency and applicable local enactments, you may exercise the following rights:

• Access & Portability: To request comprehensive clarification on the specific personal data we hold about you and receive a copy in a structured format.
• Rectification: To prompt the correction of any incomplete, inaccurate, or outdated personal data.
• Erasure (Right to Be Forgotten): To petition for the deletion of your personal data, provided it is no longer required for its original purpose or under legal mandate.
• Objection & Limitation: To object to the processing of your data for specific purposes, notably direct marketing, or to request the restriction thereof.

To exercise these rights, authenticated requests must be submitted in writing to our designated privacy contact detailed below. Responses will be facilitated within legally prescribed timeframes.

Our website and services target corporate entities and professional adults. We do not intentionally solicit, collect, or process personal data from individuals under the age of eighteen (18). If we become aware that we have inadvertently collected data from a minor without verifiable parental consent, commercial steps will be taken to promptly delete such information.

We maintain the right to periodically amend or unilaterally update this Privacy Policy to reflect technological advancements, operational adjustments, or newly enacted legal obligations. Revisions will be published on this page with a revised "Last Updated" date.

For formal inquiries, data subject requests, or concerns pertaining to this Privacy Policy, please contact our administrative team: